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Customer Service

Frequently Asked Questions

How Quickly Will I Get My Order?

All in-stock items (not marked as Special Order or Pre-order) will ship within one to two business days via U.S. Mail. The majority of packages are shipped via Priority Mail and usually arrive within 2-3 business days of mailing, although very heavy packages may be shipped via Parcel Post at my discretion. Lightweight items under 13 ounces ship via First Class Mail and also take 2-3 business days to arrive after mailing. Priority upgrades, Express Mail and international shipping are available for additional charges. For more information, click here.

How Can I Track My Package?

You will receive an email with your tracking information when your order ships. You can also view your order status by logging into the My Account page if you set up an account during the ordering process.

Can I Return or Exchange My Purchase?

Absolutely. QuirkyBaby offers a generous 60-day period in which you may return or exchange your order. For details, click here.

How Do I Choose the Best Baby Sling or Baby Carrier?

Start by reading All About Babywearing, and then read through the detailed information on each category and product page. If you still need help, please contact me!

Do You Offer Rewards Points and Free Gifts?

Sure do! In addition to free US shipping, see the QB Bucks and QB Freebies pages for all the ways to get free points and free gifts with purchase.

Do You Offer Layaway?

Yes. Layaway payments can be spread out over 60 days, at your own pace. For details, click here.

Do You Offer a Gift Registry and Gift Certificates?

Yes! QuirkyBaby makes it easy to give (and get) the perfect baby gift for new parents. Gift registry is here and gift certificates are here

Is My Private Information Secure?

Yes. I accept payment via Google Checkout, Paypal, Visa, Mastercard, American Express, or Discover. Your credit card or payment information is submitted through a secure server so that you can shop with confidence! All payments are processed through a Secure Sockets Layer (SSL) system to safeguard your private financial information. When you sign up for my email list or set up an account with QuirkyBaby, I will never share your information with anyone else.

Do You Charge Sales Tax?

Sales tax of 7% will be charged on all orders shipping to New Jersey. Orders shipping to all other states will not be charged sales tax.

How Do I Receive Coupons and Special Offers?

Sign up for my newsletter, fan me on Facebook, or follow me on Twitter.

Please understand that specific vendor contracts prohibit me from discounting certain carriers. If the coupon states that it may not be applied towards certain products, or if there is a statement on the item that certain coupons may not be applied, please respect that, as using coupons inappropriately will delay your order until full payment is received. Percent-off coupons may never be applied to Beco, Ergo, and Sakura Bloom orders.

Please note that certain offers such as free gift offers require you to add *both* the items you are purchasing *and* the free gifts themselves to the cart for the offer to work.

Coupon codes that no longer work when you enter them into the shopping cart have expired and are no longer valid. Coupons cannot be combined. Coupons may not be applied towards purchases of items from the outlet section. Orders that have had discount coupons applied may be sent via parcel post, or without the carrier's box, to save on shipping costs.